34 location chain: exploring options like Cloud Retailer for deployment in 2019 or 2020. 16 location chain: putting in Cloud Retailer now for deployment in late 2019. 2 location chain: putting in Cloud Retailer now for deployment in late 2019. 2 location chain: replaced RMS with Retail Management Hero. 16 location chain: just starting the process to look at RMS/HQ replacement options. 5 location chain: initiated process to start putting in Netsuite per a franchise agreement. 7 location chain: staying on RMS/HQ for now but recently implemented Card Defender at all locations. 3 location chain: Replacing RMS/HQ with Cloud Retailer and Card Defender. 2 location chain: staying RMS for the time being - looking at Card Defender and updating some hardware. 
297 location franchise (technically not using HQ) - put in Card Defender, likely moving to Epicore in 2020. 6 location chain: staying on RMS for now - will evaluate replacement options in 2019 or 2020 Put in Cloud Retailer with Card Defender at all locations. 3 location chain: staying on RMS for now - will evaluate replacement options in 2019 or 2020. 18 location chain: just starting to evaluate options as of late 2018. 14 location chain: staying on RMS for now - will evaluate replacement options in 2019 or 2020. 4 location chain: staying on RMS for now - will evaluate replacement options in 2019 or 2020. 5 location chain: staying on RMS for now - will evaluate replacement options in 2019 or 2020. 8 location chain: staying on RMS for now - will evaluate replacement options in 2019 or 2020. 38 location chain: staying on RMS for now - will evaluate replacement options in 2019 or 2020. 2 location chain: staying on RMS for another 2+ years. 50 location chain: replaced RMS and HQ with NCR CounterPoint - project has been halted for various reasons and they are now searching again for RMS replacement options. 
9 location chain: started replacing RMS/HQ with Netsuite. 18 location chain: started replacing RMS/HQ with Netsuite. 3 location chain: replaced RMS/HQ with SalesPad as they use Dynamics GP for accounting. 5 location chain: put in Card Defender. 4 location chain: staying on RMS and no plans to replace at this time. Looking at options but nothing shared back to me. 8 location chain: still on RMS for now. Looking at ERP or POS with built in accounting 4 location chain: staying on RMS for now but will replace by Oct 2019. 3 location chain: staying on RMS for now - will start exploring options in 2019. Shift 4) or have not communicated back to me what your plans are The remaining retailers have put in other payment terminal solutions as provided by your merchant services company (eg. 
120 132 of you have put in Card Defender and will stick with that for the next 2+ years. 120 of you have moved to stand alone payment terminals and will stick with that for the next 2+ years. 46 of you have replaced RMS with a different POS system (NCR CounterPoint SQL, Bindo, ShopKeep, LightSpeed, QuickBooks POS, and Clover appear to be the most popular). 106 of you have upgraded to Retail Management Hero or Cloud Retailer. Not Using HQ (approx 400 439 single location stores that I have spoken with): #MICROSOFT DYNAMICS POS SOSFTWARE BICYCLE SHOP SOFTWARE#
NOTE: I am keeping this updated as we move through 2019 instead of creating a whole new blog post.Īs 2018 quickly comes to a close, more and more retailers are contacting me for advice specific to the Microsoft Dynamics RMS / HQ point of sale software and the upcoming end of extended support dates.ħ of you have even paid my travel expenses in 2018 so I could come onsite to advise/consult/meet in person!Ī summery of retailers that I've had in person or phone conversations with broken down by whether HQ is being used or not.
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